Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been altered or customized are not eligible for return.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Please do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the item back.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process allows us to maintain accurate inventory and ensure that you receive the correct item in a timely manner.
Non-Returnable Items
Certain items are non-returnable, including but not limited to items that have been opened or used. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please check the product description carefully before making your purchase to avoid any misunderstandings.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Thank you for shopping with us and for your understanding of our policies.
